Reny Safaris – also referred to as “the company” terms and conditions.
Guest – you the person making the booking also sometimes referred to as “you” “client”
Payee – the person making the payment
Tour / safari – the tour you have booked.
By making a booking and confirming with payment you the guest and / or payee agrees to below terms and conditions of the company (Reny Safaris Ltd).
1. You the guest / payee have had sight of the tour itinerary. You have read and understand the itinerary and you are happy with it and agree with it.
2. You understand and agree that the itinerary is fixed and changes might not be possible or that changes could incur additional costs.
3. The company reserves the right to deviate from the itinerary should circumstance or conditions necessitate such as change.
1. You have read and accepted the quotation and cost and agree to the amount
2. You understand that the final amount charged in your currency could be subject to exchange rate.
3. To secure a booking you will need to pay a deposit or the full amount, depending on the time-line. The deposit amount can vary from 30% to 50% depending on tour being booked.
4. Payments can be via any of the following channels:
– Secure online credit card payment (Pesapal)
– Bank Transfers
– International Bank Wire
-Cash in certain cases
-Mobile Money (Mpesa )
If you pay a deposit the full balance will be required some time before departure date. This information will be conveyed to you at the appropriate time.
1. You understand travel insurance is recommended as it can cover you for costs related to medical emergencies, flight cancellations, and loss of valuables as well as trip cancellation.
2. Should you be unable to proceed with your tour and need to cancel, our standard /flexible cancellation policies will apply. You agree to below cancellation policies:
– Cancellations made in a period of 45 days or more before the commencement of the safari, no penalties shall apply and therefore a client is fully refunded.
-Less than 35 days prior to departure: Client forfeits 20% of total booking
-Less than 21 days prior to departure: Client forfeits 50% of total booking
-Less than 10 days or fewer prior to departure: Client forfeits 100% of total booking
Note certain safaris are also subject to specific lodge cancellation policies. Please check with us.
3. It is your responsibility to take out appropriate insurance to cover your financial losses in the event you have to cancel your booking.
Should the company not provide the services booked you will be entitled to a partial or full refund, depending on the services not provided. Should the company not be able to provide services booked due to external circumstances beyond the company’s control, you would need to claim from your travel insurance.
-Casual neutral-colored layered clothing for day and a pullover for the game drives in the evenings and early mornings.
-Some warm clothes in winter months (please check specific tour pages)
-Walking shoes, sun hat, sunglasses and swimming gear
-Sunscreen and insect repellent
-Flashlight, binoculars and photographic equipment
-Passports and travel documents
-A keen pair of eyes to help us spot all the animals